Our policies, in plain language

1 · Privacy Policy

Last updated: September 2026

We collect only what we need to quote, paint and deliver your order:

• What we collect: your name, contact details (email / WhatsApp number), and the photos and requirements you send us. If you order: your delivery address and payment reference.
• Why: to prepare quotations, produce your painting, ship it, and keep you updated. Nothing else.
• We never sell or share your data with third parties except the couriers (DHL / FedEx / UPS / SF Express) and payment providers strictly needed to fulfil your order.
• Your photos: photos you send for custom paintings are used only to produce your order and to show you previews. We will only share your finished painting publicly (e.g. as a work sample) with your permission.
• Cookies: this website uses no advertising or tracking cookies. Standard server logs (IP, browser type) may be kept for security and statistics.
• Your rights: you can ask us at any time to see, correct or delete the personal data we hold about you. Email trade@dafenarthub.com or message us on WhatsApp and we'll do it promptly.

2 · Terms of Service

Last updated: September 2026

Ordering

• Every painting is quoted individually based on size, subject, style and packing format. Quotes are free and carry no obligation.
• A quoted price is held for 14 days unless market or courier rates change materially.

Payment

• Custom orders: 50% deposit to start painting, 50% balance after you confirm the preview, before dispatch.
• Wholesale orders: 50% deposit at order confirmation, balance before shipment.
• We accept bank transfer (T/T), PayPal, credit/debit card (Visa / Mastercard) and Wise. The deposit is non-refundable once painting has started (see section 3).
• Why 50%? A 50/50 split keeps the risk shared instead of loading it onto you. The deposit reserves your painter's slot and covers materials and the first block of studio time — we carry the rest until the work is finished. The balance is not due until you have seen photos of the completed painting and approved it, so half the money stays in your pocket until you are happy with what you are actually buying.

What you get

• Purely hand-painted original artwork on canvas, produced by our studio's artists in Dafen, Shenzhen.
• Photos of your finished painting, sent to you for preview before dispatch.
• Export-grade packing, full tracking, and insurance for the declared value on every shipment.

Lead times

• Lead times are estimates communicated in your quotation and confirmed in writing. We treat deadlines seriously — if you have a hard date (event, installation, gift), tell us before ordering and we will confirm a realistic plan.

3 · Preview, Refund & Cancellation Policy

Last updated: September 2026

We keep our terms short and plain: purely hand-painted, previewed before shipping, and treated fairly.

Preview before shipping

• When your artist finishes the painting, we photograph it and send the photos to you before dispatch. Anything that needs adjusting — colour, detail, composition — tell us and we adjust it.

Not purely hand-painted? Refund

• Every piece we ship is hand-painted on real canvas by our studio's artists in Dafen. If a painting you receive is not purely hand-painted, we refund it.

Cancellation & deposit

• Before painting starts: deposit refunded in full, no questions.
• After painting starts: the deposit covers artist time and materials already committed, and is non-refundable — but you can pause the order and restart within 6 months with no extra charge.
• Stock paintings: cancel before dispatch — we refund, or hold the amount as credit for a future order.

For card and PayPal payments, refunds are issued through the original payment channel. For bank transfers, refunds are returned to the originating account minus bank charges, if any.

4 · Shipping Policy

Last updated: September 2026

• We ship worldwide — to every country and region — from Dafen, Shenzhen, via DHL, FedEx, UPS, SF Express and vetted freight partners.
• Packing options: rolled in a protective tube (most economical), stretched on kiln-dried wooden bars, or framed with protective crating.
• Transit: express typically 3–7 business days door-to-door; bulk orders by air or sea freight on a quoted schedule. Full tracking is provided for every shipment.
• Customs: original hand-painted oil paintings (HS 9701) enter the USA and most other markets at 0% import duty; destination VAT/GST may apply on the declared value. Orders ship DAP by default (DDP on request) — with DDP we prepay duties and taxes so nothing is owed on delivery.
• Insurance: every shipment is insured for its declared value at no extra charge.
• Indicative shipping estimates by size and destination are published on our shipping page; your exact cost is confirmed in your quotation.